COVID-19 Virtual Contact Tracing:
HCDI Offers ONE Stop Solution
Effectively preventing the spread of COVID-19
Who do we serve?
- Government
- Health Departments
- Universities
- Schools
- Businesses
Our COVID-19 services are agile according to your needs. Offerings include:
- Environmental scans and consultations to perform needs assessments for government agencies.
- Educational curriculum and on-line training collateral for contract tracers that are both culturally and linguistically appropriate.
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Training for both government personnel and external contact tracers to perform contact tracing activities.
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Adaptation of interview scripts to apply to a variety of situations for contact tracers to use in making the call.
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Establishment of a data collection process to create a repository of confidential information on call experiences. HCDI’s solution is agile to enable interface with existing software platforms, including health departments and health information exchanges. In Maryland, HCDI interfaces with COVIDlink.
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Expertise in handling the reluctant caller both to accept the call and share needed information to keep their family and friends safe.
- Work to provide social support services and solutions to those identified with a need to be able to comply with CDC best practices for self-isolation or quarantine.
- Empathic, multi-cultural, multilingual skilled staff with diverse backgrounds and experiences to conduct contact tracing services.
Contact Tracing Training
The Contact Tracing Training Curriculum contains a series of modules designed specifically for adult learners. They include self-directed sections that are completed at the trainees’ own pace, interactive instructor-led modules, group discussions, and mock interview role-play scenarios. The hybrid training curriculum is customized and integrated with the best practices of evidence-based strategies from the Centers for Disease Control (CDC), the Association of State and Territorial Health Officials (ASTHO), the Johns Hopkins Bloomberg School of Public Health, the National Community Health Worker Training Center and other leading institutions. The cumulative training focuses on delivering culturally and linguistically appropriate communication and person-centered approaches that support empathetic and compassionate, engaging conversations that facilitate information gathering. The training uses a human-centered design approach while incorporating adult learning methodologies to enhance learning. The training measures skill-building through pre and post-assessments, knowledge checks, and periodic polling. The training is updated frequently and facilitates a quality learning collaborative by integrating current promising and best practices and lessons learned from the field.
For more information on COVID-19 Contact Tracing, please share the following information.
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