6 Pillars of Services

HCDI is poised to leverage its experience to support Medicare, Medicaid and Commercial Managed Care plans and Healthcare Providers to drive clinical transformation to improve quality while reducing costs. Our focus is on high-need, high cost members that are hard-to-reach.

HCDI is pleased to offer our cross-cutting areas of expertise:

• HEDIS Gap Closures: Focused on supporting health plans to identify and close gaps for the difficult to reach members, improve member satisfaction, and ensure plans receive incentive payments.
• Merit-based Incentive Payment System (MIPS) Gap Closure: HCDI is poised to design customized MIPS strategy for Provider Practices leverage the expertise of our SME in clinical transformation and developing efficient practice workflows.

Find out what more on our gap closure projects through the eyes of our Community Health Workers. (Click Here)

HCDI understands the impact of social issues on the health and well-being of members. Using our trademarked Parachute framework, HCDI has worked to bring health education, services, and resources to low-income families across all communities. To this end, HCDI developed the Caring for Your Health e-Tool, which provides real-time capture of key social determinants that can be integrated into its care coordination plan to engage patients and reduce unnecessary utilization. Click Here to find out more.

With the release of the Patient Protection and Affordable Care Act and the Health Care and Education Reconciliation Act of 2010 (ACA), the need to assist consumers in accessing health care coverage became imperative. The need to identify all eligible residents, promote the benefits of health insurance, and motivate consumers to choose the health insurance plan that meets their needs. Since 2014, HCDI has supported enrollment services, outreach & education, health insurance literacy, and promotion and marketing services to assist uninsured residents in the community become newly covered as a result of expanded Medicaid eligibility and the creation of subsidized and low-cost health insurance products offered the ACA by developing several avenues for outreach and enrollment, including in-person assistance through Navigator Program resources, promoting the Program through our community, partnerships, and design, develop and implement health insurance literacy (HIL) educational sessions in an effort to support the consumer’s understanding of the importance of enrolling in health coverage.  See what our Navigators and Community Health Workers are doing in the community. (Click Here)

By using a human-centered design approach to problem-solving, HCDI is able to reach vulnerable populations, become a trusted partner, and provide person-centric solutions. By taking the human perspective into account during all steps of the problem-solving process, we are able to create more culturally and linguistically appropriate human-informed solutions. These solutions have been designed with the end-users, therefore driving higher engagement and growth with the target audience. (Click Here)

HCDI offers customized solutions and training to identify, reach, and teach, particularly those most vulnerable and in need of chronic disease self-management. HCDI’s Diabetes Center of Excellence (DCOE) provides online and in-person instruction across the continuum of diabetes care. Through the DCOE, we offer a selection of innovative, evidence-based programs designed to transform the lives of ‘real’ people and improve health care outcomes. With a focus on the whole person-centered approach in our delivery methodologies, we provide culturally appropriate, community-based, educational services across the chronic care educational continuum. Find out more at https://www.hcdidcoe.com/.

As clinicians, HCDI understands the challenges clinicians face to transition to value-based care and have over 25 years engaging with providers. We work with the clinical team to assist the practice to adopt top of license best practices.

For example, in response to the next generation of clinical transformations, HCDI’s Care Transformation Organization (CTO) is designed by physicians for physicians as a multi-cultural programmatic solution using the Elsevier Clinical Practice Model Framework. For more information and to join out CTO, please click here.