Services
Organization Development and Training

HCDI has extensive experience in providing organizational development and training services. HCDI works with organizations to achieve the recognized quality standards such as the Malcolm Baldridge Quality Award. Our efforts are directed towards improving an organization’s efficiency and effectiveness by carefully analyzing its human capital and associated processes and procedures. HCDI begins by interviewing executive-level management to gather information related to the strategic organizational goals. Based upon this discussion, HCDI designs customized, state-of-the-art organizational development intervention measures that will effectively address the needs and demands of the organization. HCDI is particularly skilled in applying technology solutions for business process reengineering, performance management systems and knowledge management tools. HCDI also assists organizations in the strategic planning process related to mission development and the implementation of plans that ensure the achievement of established performance measures to meet the goals and objectives. Ultimately, HCDI seeks to:

• Maximize organizational performance
• Incorporate technology solutions
• Reduce expenditures or identify cost savings
• Develop positive, productive work environments
• Identify new avenues for growth and development

HCDI's skilled training team provides professional development and training programs in several areas including, but not limited to:

• Leadership development
• Strategic Planning
• Team building
• Customer service
• Consensus building
• Networking
• Capacity building
• Resource development
• Project management
• Executive management
• Effective communication strategies
• Cultural sensitivity and diversity
• Sexual Harassment
• Career development
• Public speaking
  

The above training topics can be provided through web-based tools with evaluation components.

HCDI is particularly proud of it Center for Service Excellence, which is our on-site training institute that provides first class service excellence training with customized designed tracks for executive and administrative staff. 

HCDI team of leaders will also transform your organization by assisting staff to realize their leadership, communication and personality profiles through Myers Briggs, DISC and other personality behavioral testing models.

HCDI has also assisted organizations in the design and development of human resource manuals, employee handbooks, performance appraisals systems, and other evaluation techniques.  All of the systems can be web-enabled.

For example, in the area of Organizational Development and Training Services, HCDI:

• Develops “work smart” strategies for organizations to improve operation efficiency
• Designs, develops, and provides an interactive, research-based leadership-development seminars and training for management and staff on strategic planning, team building, consensus building, performance management, conflict management, and similar issues
• Designs and implements strategies to provide high-quality, cost-efficient services through the appropriate utilization of human capital technology and fiscal resources
• Conducts an internal and external environment audit of an organization, including relative political, social, cultural, technological, and regulatory issues
• Develops a well-researched strategic marketing plan which focuses on the development of strategies that allow value-added products to effectively penetrate the marketplace
• Collects and analyzes data from various organizations identifying best practice and benchmarking models and makes recommendations regarding improved service delivery
• Develops well-designed measurements and protocols for office operations, including training and orientation programs through  web-based portals
• Develops managerial goal-directed guidelines to foster growth and development of both management and the organization
• Designs technical manuals to serve as a resource for continual knowledge transfer
• Develops electronic survey tools to identify areas of staff development
• Recommends technological solutions to improve productivity and access to information
• Develop exploratory research strategies such as focus groups to ascertain information

Our training is interactive and participant-centered, which serves to empower each participant and ensures the achievement of the pre-established learning objectives.  In addition, an evaluation tool based upon the goals of each course is designed in order to create a quality process for improvement. Our sessions include interactive methodologies, which permits the opportunity to not only implement and practice new skills, but also facilitate the building of interdependent teams.  Problem-solving strategies will be emphasized and opportunities to ensure skills provided are practical and may be applied to real-time scenarios. Our trainers are not lecturers, which merely provide didactic instruction to audiences without interaction and participation from the audience.  Instead, our skilled trainers serve as interactive educators and facilitators by using adult learning models as our chosen methodology for effective training strategies.  Our highly skilled, educated and dynamic trainers provide management theory coupled with practical applications with supplemental reading to further expand each participant’s learning experience.