HCDI is a customer-focused firm that takes pride in its ability to complete highly technical tasks within the framework of a strong customer service orientation.
view detailsSafe housing is a basic human right that we at HCDI feel should be available to all. We work tirelessly to ensure that Americans have a safe place to call home.
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view detailsLooking to take your Customer Service team from Great to Excellent? HCDI has a Center for Service Excellence that provides hospitality training for customer service, front desk etiquette, proper table setting, and the best techniques for wait staff.
view detailsHCDI has a special interest in working with underserved populations through its focus on health disparities. HCDI bridges the gap between policy makers...
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HCD International Points of Excellence
The HCDI Embrace
Creating a symbolic gesture of giving a professional embrace to express appreciation to our customers through a cadre of creatively designed customer-focused, expected and unexpected actions.
Points of Excellence
HCDI’s Commitment to you:
Creativity - The ability to bring something into being
Resourcefulness - Capable of devising ways and means
Consistency - Repetitious, predictable, free from variations or contradictions
Precision - Exactly or sharply defined or stated, on point
Dependability - Trustworthiness and the ability to deliver in the midst of challenges
Accuracy - Free from error; Conformity to a standard or model
Honesty - Genuine, reputable, humble, credible
Tenacity - Not easily pulled away; Persistency
Punctuality - On time
Character - Morale excellence; Notable or well-spoekn of conspicuous traits; A good indelible impression
Wisdom - A deep understanding; Keen discernment; Capacity for sound judgment
Innovation - Improvement upon something that already exists
Initiative - Completing an unrequested task which strategically adds value
News & Awards
Look at what HCDI is doing...Research & Evaluation
HCDI’s staff includes professionals with extensive experience in research, evaluation, and assessment. We carefully study background information to create the highest quality project design.
> learn moreCenter for Service Excellence
HCDI, an award-winning firm based in Lanham, MD, has assembled an extraordinarily competent staff of doctoral, masters, and baccalaureate- prepared training-design and -delivery specialists, organizational development experts, and marketers.
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